I am very disappointed in the customer service. They were not pleasant nor were they helpful. I am a long time customer and love the speedy shipment as well as the prices. I live in an area that does not have beauty supply stores, so hairsisters is convenient for me. Their return policy is horrible. I wanted to exchange my recent purchase fie a dufferent color. I was told no exchange and that I had to pay to return the items. I will find another on line beauty supply.