Because of my original review on this site, and because I responded when Rocket Lawyer reached out again, my son was given a full refund for all the monthly charges that we considered to be in error. Honestly, I was doubtful when they told me they were trying to improve their Customer Service, but they came through and kept me informed at every step during the refund process. My now 5 stars is for the Customer Service.
Hey Sheri,
Thanks so much for your updated review, we sincerely appreciate it! We're glad that everything has worked out. If you or your son need anything else, feel free to email us at customeroutreach@rocketlawyer.com. Thanks again, Sheri!