Arleen and Dylan took great care of my husband and me. We got exactly what we wanted. They cleaned all my jewelry while we waited. We left my broken ring, one bought at a different jewelry store, and they fixed it so beautifully. You cannot even tell it was broken. They also polished it, so it sparkled magnificently. I got so many compliments. Also, on both occasions the ladies and the Service Desk were so helpful and sweet. Everyone even the security guard were very attentive and helpful.