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I ordered the wrong size so I sent an email to *******@thelacebra.com on the same day I received my bra, requesting a refund or exchange. They never answered me. They only give you 14 days to request a return. So I sent another email, no reply. I have now sent an email to *******@thelacebra.com. I have yet to hear back. The new email is blocking me. Phone number will not accept calls. If I could give them -5 rating I would. DO NO BUY FROM THIS COMPANY.
Tip for consumers:
Refund is only with in 14 days of receipt of item.
Products used:
Bra
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Hi Sherri,
Thank you very much for sharing your experience with us!
When it comes to our customer support, we're sorry to hear that you waited longer than expected for a response. I just need to kindly assure you that the satisfaction of our customers is the most important thing to us and we try to answer their questions as soon as possible.
Unfortunately, the last period has been challenging for us in that aspect due to the increased demand for our products, which also affected our response rate. However, I am happy to inform you that our team has recently expanded and therefore we expect better results in this aspect very soon.
When it comes to the return or exchange of our products, like all companies, we also have certain policies. Still, since the satisfaction of our customers is the most important thing to us, we always invite them to contact us first in order to find a satisfactory solution together.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If there is anything else we can do for you, please write to me at paula@thelacybra.com and I will be happy to help.
All the best,
Paula