Sherry W.

I was excited because Linnea products were eco friendly and made in USA. We bought the Contemporary Double Hooks. We were sent a defected product and would do nothing about it. My husband looked and thought it was not made correctly. I called My Knobs and referred me to Linnea. We called them and he sent instructions. My husband knew what to do so he followed instructions and it did not work. (He had put similar one in recently.) So I called again and then I asked if he would talk to my husband. He asked him to take off and take photo, so we did. We were told to send back and persuasion and they would look at it. It took multiple emails to get a return ticket. They kept saying if damaged or out of package, they would not give refund, but we kept telling them they were defected. They also said it was not within the 30 day window, but would had been if they. Had worked with us. We spent over $100 on what we thought were nice hooks. They were very arrogant and what made it worse, they took the time and money to send back the defected product.