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Sheryl H.

Contributor Level

Total Points
81

1 Review by Sheryl

  • CheapOair

5/24/18

Do yourself a favor and do not use this service. They booked me on the wrong flight and tried to blame it on the airline. I was standing in line to board the flight when I was told I was not on the manifest, yet I had a written confirmation from CheapOair that I was. They kept me on hold for 3 hours, (they hung up on me twice so I had to call back), trying to find out whose fault it was rather than rebooking me on a flight. I actually only saved a few dollars by using this service. I wish I had spent the extra $40 and booked directly with American. The best thing they can do for you mentally is to refer you to another service.

Tip for consumers:
If you use this service confirm directly with the airline because they will not take CheapOair's confirmation if something goes wrong.

* CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
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CustomerService C. – CheapOair Rep

The airline had a change in schedules, and had not notified us, therefore we could not extend the changes to the customer in a timely manner. However, this was resolved that day! Our apologies for the inconvenience,.

Sheryl Has Earned 1 Vote

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5/2/24

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