Bought a cute cup for husbands birthday. Starbucks was great in communicating where we were at on order every step of the way. From when order was sent to be made to it is now in production to we have mailed your order. Item was exactly as the described and my husband loves his mug! I love that it is dishwasher safe as many items like this are not. Would buy a gift from them again and definitely recommend them as a place to find unique gifts.