Sho K.

I used to buy one of their snacks for a few years regularly but no more after this disappointing experience.

Found a pretty big piece of cardboard in a package so sent an email asking how to replace it. A member of the customer service team asked me to send back at my own cost and they would offer some goodies to cover the postage. I questioned them why I should be losing money when it's not my error and spending my own time to go to the post office. Then finally they sent me an envelope with a stamp on. I sent it back a few weeks later. No update for a month since. I chased them and finally they admitted that the cardboard came from their product from packaging and they offered me to replace the item, plus one extra packet.

The whole experience was painful and no, when they don't value clients I would never buy or order anything again from this company, never.