If zero was an option I would give it. The site is so insecure, I found myself logged into someone else's account (able to access all of their papers). The site uses people for kenya hence why it is so cheap. They do not follow directions at all. It is such low quality work, they do not do good job at reflecting your sources of writing or writing at a university level. I asked for a refund because of all these issues and they refused. Such a scam.