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Horrible company. I paid extra for faster shipping( expected 5-10 day delivery). After 20 days the product hadn't even been shipped. When I reached out to them they said some of the products are unavailable so I have to wait 10-17 more days. I then asked them to refund my shipping fee since I paid expedited shipping, however, they said Processing is different from shipping so they can't refund my money unless I also wanted to change shipping. Really Rosegal? Cheating your customers is why you have 3000 1 star ratings.
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Empty.
Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Shruti R,
Thank you for your review.
We sincerely apologize for the stock issue.
We are attempting to prepare your order for you as soon as possible.
However, please be aware that our warehouse is currently seeing an increase in incoming shipments due to the holidays season coming, that might slow down the outgoing process of your order.
For your issue：
We have sent the message to you but we regret that we cannot receive your reply.
In order to solve your problem efficiently，could you please kindly reply us？
We are awaiting your reply.
Best regards，
Rosegal Customer Service