Sidra K.

I booked my package for 3 in November 2022 with Ashir and had a really bad experience. It was my first ever umra and I wanted to make it a memorable journey but they ruined it all. I booked for a very nice hotel (with breakfast) close to Makkah and paid for everything in advance. I did read some bad reviews before booking n ignored them thinking it can't happen to me n here I'm writing my bad experience. As soon as we landed in saudia early morning we came to know by our driver that our hotel has been changed to a cheaper one which was quite far n without breakfast. No body bothered to inform us or ask us before changing. During our journey in Makkah All we doing was pushing our son's push chair to n from Makkah uphill n downhill in extreme heat as the hotel we got was quite far and uphill. Overall, Muslim holy travel ruined our trip and wasted a lot of our time and energy even though we paid them for the best possible options. They made silly excuses for changing our hotel n after alot of phone calls n messages to Ashir they agreed to refund only fraction of amount but never bothered to pay that even.