Sierra H.

Rochester, United States

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Firehouse Subs

Food Delivery

“Never going back”

1/14/24

My husband and I don't go out very often but we decided we would treat ourselves to firehouse subs. We got our food and my husband did ask for jalapeno kettle Vickie's brand of chips that we always loved. He didn't realize that he opened up Lays brand instead. They got got tip from husband but wouldn't bother giving him the chip bag he asked for. They actually gave him a refund for the chips instead of just giving him another bag of chips. We honestly should have just asked for tip. We gave a tip that was more than price of bag of chips. We should have just asked for the tip back, but we too frustrated with the service and the food was really greasy. We normally see much larger cup of soda in past, but it was small. The customer service is what makes the experience and this made a terrible experience for me and my husband. Our mistake we will never go there again.

Tip for consumers:
If you decide to have 2 brands of jalapeno chips and you need to offer which brand if there are 2. This common sense rather that get a refund offer to give back the tip. This was unacceptable and disrespectful to us. We should have never gave a tip