Simon C.

May 12th update.

My hanging chair arrived, clearly a used one that had been returned, badly repackaged with loose parcel tape. Frame had two deep scratches on it, one of which was rusting.

So spoke again with Ma*** in Customer Services. She acknowledged receipt of the supporting photos I sent and promised a call back from her or D**n (the Supv) by 4pm.

No call. Rang just after 4pm and ended up 45 minutes trying to get a full refund arranged. After being put on hold again, I was cut off.

Rang back at 4.45pm. Got thru at 5.05pm to 'A**a.' I almost begged for help. She put me on hold... then I got cut off. In fairness she rang me straight back. Then put me on hold again, then I got cut off again... this time no call back.

FFS.

I have spent over 500 quid and feel utterly ripped off and treated with total disdain.

My advice? Avoid using Primrose unless you want endless hassle, poor quality product, and zero level of satisfaction... oh yes, and you fancy being £500 out of pocket with seemingly little chance of anyone being decent enough to talk to you to resolve your problem.

Appalling...!