Simon G.

I have been ordering from Gourmet Secrets for at least 3 years, and I have been satisfied every time. I always order my staple items- for example, filet mignon, chicken breasts, mozzarella sticks and the deluxe bacon, of course- but I have been meaning to try some of the other things I don't usually order from them. So when the Sampler's Club came around, I immediately signed up for it, and I have enjoyed everything I've received so far!
I was surprised to receive a call from Gourmet Secrets in May about my Sampler's Club package. They let me know that due to an enormous amount of orders they received because of the beef price increase, as well as their move to a bigger and better facility to accommodate the unexpected increase in volume, that my order would be delayed, and that some of their items were not in stock right away due to the change in facility. I was upset- after all, I had already paid them up-front- but I understand that unexpected situations happen and that moving facilities, especially for something that needs freezers and specialized machines for packaging, was a time-consuming, stressful and challenging task already. I appreciate that they called me to let me know of the situation- a lot of businesses wouldn't even do that!
They took the time to explain that I wouldn't be missing any of my Sampler's Club packages since they would extend the promotion, and which items I could switch everything out for that I would be missing otherwise in my order. When all was said and done, and I got my regular order, I was just as happy and satisfied with the food, and I will be waiting eagerly for my Sampler's Club packages when they start again!
All in all, they have served me very well for the last 3 years, so when a situation like this comes up, and they take the time to let me know and explain exactly what is happening, I think they should catch a break so they can get even better!