I always use Palm Oil in my soaps and always buy from Bramble Berry. Recently I was super impressed with the customer service. I had gotten a message from Ups that my bucket of Palm oil had been completely destroyed when it arrived at the shipping facility in Billings MT. When I called Bramble Berry and told them my recent news, the gal immediately replaced my order with no questions asked! So pleased with the service Bramble Berry provides. I will continue to bring my business to this awesome company!