At the risk of upsetting a lot of other reviewers I have to say my experience of the website and service has been fine. I ordered above the threshold to get expedited shipping on around 20 Dec and the goods were here intact by 5 Jan. All goods are in fine working order.
Given the prices I wasn't expecting a Rolls Royce service but so far I have no complaints. My communications via the website have been answered although I am following up on some extra charges from the courier (update - charges refunded promptly after notification with proof of receipt).
My advice is be realistic about your expectation with delivery or order a bit more and get faster delivery.