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I highly recommend never to book on this company's web site. They show one price and then charge you a higher price. Then they automatically bill you for a prime membership (trust me this company is subprime in every way). I called within a few minutes of being charged the fee for the next year Through October 2024. I told them I am not interested in their prime membership and they refused to refund teh amount. Anyway now I had to go through the Credit Card company to dispute it and of course the Credit Company will side with me but it is still a hassle and will waste a lot of time. Save yourself the hassles and book with a legitimate company not a scam company.
Location: US
Tip for consumers:
Avoid this company. Horrible Horrible Horrible. One of teh worst I have dealt with in my life
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Dear Simon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team