This site is wonderful. Not sure why anyone would write a bad review about it. Every dress I've bought from here I always get amazing compliments on! The products do not look cheap. I've even worn one of the dresses on a office party and people were in awe of how gorgeous the gown was. I will and do order from here very often. Happy shopping loves. Shipping is fast and really cute clothes. I haven't really checked out their customer service but I haven't been disappointed yet.