Sinead C.

I would love to know what the Trust A Trader vetting process is for their traders as we have just dealt with an absolute cowboy (John Blackburn, New Garden Landscaping) who has left us with an unfinished garden, all of his waste and (now that we have complained) is saying we owe him money! Trust A Trader have done ABSOLUTELY NOTHING to assist us in their 'mediation'. We provided evidence including bank transactions, photos and videos of shoddy workmanship and waste, text message evidence - all of this to dispute the traders lies but Trust A Trader have not bothered to look at any of it. They also flagged my partner and I's Trust Pilot reviews for them so they couldn't be seen, and refused to post our bad review for the trader on their site for weeks while they "investigated". They will do EVERYTHING they can to avoid bad reviews being posted, and their customer service team (I'm looking at you Julie Rutherford) are terrible. Avoid this company like the plague!