S J.

Let me start off by stating that I NEVER write reviews. I made an exception because this vendor is SO BAD that I simply could not remain silent. I only require two things from an online merchant: 1) Say what you mean and 2) Do what you say. PetFlow has now broken those rules twice. I gave them the benefit of doubt when my first order too OVER 9 DAYS to arrive after they posted on their site that it had shipped. Since I never received a shipping confirmation from them the only way I had to check was to call. Bre was beyond rude and gave the impression that she could care less if my pup's food ever arrived. When I made my 2nd order, I inquired about when my order would actually ship and the time in transit because I really wanted to not be surprised if it was delayed. I was told that their shipping department was all "caught up" and thing were now running smoothly. My order would ship the next day and FedEx delivery to my location would be in two days time after shipping. Well, this time I did receive a tracking number the following afternoon, as promised, However my shipment never moved (and evidently was never given to FedEx) for another THREE DAYS! When I called PetFlow on day 2 after receiving my tracking number( I had been promised that my order would arrive BEFORE the Weekend), I was told that FedEx just had not scanned the shipment but it would arrive as promised. Oh and the representative was "really Sorry" but there was nothing that could be done to even attempt to locate my order... So sorry she actually hung up on me before our conversation was finished! Fool me once, shame on you. Fool me twice, shame on me. There will not be a third time for these losers! I just wish I had read the reviews before I ordered. Their site is a total replica of Chewy.com but IMHO the folks at PetFlow could not hold Chewy.com's coat. Buyer BEWARE!