sj d.

I am both a purchaser and consignor. I have had ups and downs with the Real Real from the time they began. They have really gone downhill! I ordered some items to wear to a conference coming up. I only search for small or XS (I am a 4/6 typically). Well, the items arrived today, all balled up in a bag and left out in the rain. The jacket I really needed was a size 22! Can you imagine? It's tremendous and when I called the real real they said it was not returnable because it was on sale. I reminded them that it was falsely advertised. They didnt know what to say but would contact me again. The next item was a lafayette sweater advertised and new with tags and "excellent" condition. Well, it had tags on it, but was worn out with pulls and holes in it. Unwearable unless I wanted to lounge around the house. Not acceptable. I have given them pristine items to sell from their accepted list only to have them rejected, yet they are selling wrinkled, torn, and pilled items? The jacket (the one that is a size 22) is not wearable. I am so frustrated! Back to the competitors...not sure if I can say them on this site or not, but there are other luxury brand seller out there that do the right thing!

I don't typically write reviews, but the customer service was so poor I had to write. If I write every bit of my experience you won't read it. Basically, just remember that this place will not deliver when they say: they will not return calls: you will be on hold for more than 30 minutes before anyone speaks to you and then they get "disconnected" several times so you have to call back. The prices aren't that great and the service makes you want to run. I had to cancel my order for appliances after THREE MONTHS of waiting and lies! You have been warned!