I am a new IT Director. I stepped into a misconfigured environment. I am familiar with Sonic Wall, but not with the Sonic Point configuration.
We have 24/7 support, so I pinged them.
6 days ago.
Case is still "unassigned".
I also asked them to add my email address to the account.
They can't figure out how to do that, so they keep closing the case.
As a former Dell employee - I'm embarrassed for them.