Sharon K.

In early October I ordered a bedspread that was on sale, a set of curtains for my living room, and a set of sheers for my bedroom. The bedspread came quickly, but it was not the color that was supposed to be I immediately returned it. After many calls to Brylane Home, it was ascertained that the curtains and the sheers were not coming. That they had never made it onto any delivery truck. They could not Trace them. I was sent a bill for $21.09 which I paid 6 days prior to the due date on the brylanehome doxo website. However, it was not processed until two days after the due date and now they're charging me a $30 late fee. I closed the account on November 16th because of this exact reason. Now I get this bill in the mail for $30 late fee and they're telling me that because I closed the account they can't do anything about it or give me options. I have no product from this company and I paid them $21.09 for whatever reason I don't know what that was for. And now they're asking for $30 more dollars! I am not paying $51.09 for no product and terrible service.