Skyla H.

My package arrived incomplete with 2 items less than the order. Customer service basically accused me of trying to defraud them by saying "the expected weight of the items you ordered and the packaging at the time it left our facility". It was a bra and a thong which would have weighted 0.01kg or less, could have easily varied on different scales. Customer service then tried to blame the courier company when I repeatedly told them the package arrived undamaged. An absolute shocker of a system, not to mention this is unlawful under the Australian Consumer Law by refusing to provide the goods that was paid for.