Thumbnail of user smuwa6699

Sabine g.

Germany

Contributor Level

Total Points
80

1 Review by Sabine

  • Dating.com

4/8/24

Dating.com is part of a large network of dating apps. This entire network is a huge scam machine. They always advertise 'real members', but the majority of profiles are fake. The men (mainly from Brazil, Russia and China) are models, actors, married or in relationships with men or women.
I have reported tons of profiles to support, all verified members. With links, photos, screenshots, sometimes even with statements from the real men that they don't have a profile in dating apps.
Nothing happens. On the contrary, even the support team is lying to me.

The app's guidelines state that if you can prove that a verified member is married or a fraudster, they will refund the money you paid. I've sent them loads of pictures, links and screenshots, but I only get excuses in response.

I have now found almost 300 fake profiles. But that seems to be the intention of the operators of this app, as they make a lot of money from it.
Support has been ignoring me for months, both my emails with fake profiles and my termination.

Tip for consumers:
This site advertises real members, which I expected given the high price. But what I found were fake accounts, probably chat moderators and a support team whose false information also keeps you spending money.

Products used:
Dating profile

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Sabine,

Thank you for sharing your concerns and for your patience as we investigate the issues you've raised. We sincerely apologize for the frustration you've experienced with encountering fake profiles on Dating.com.

Dating.com is a legitimate platform dedicated to fostering genuine connections. We strongly condemn any attempt to deceive members and actively fight against fraudulent activity. We appreciate your vigilance and the detailed reports you've submitted concerning suspected fake profiles.

We understand that your experience hasn't reflected our commitment. While we strive to create a perfect online community, unfortunately, some members with malicious intent may still slip through the cracks. We have a dedicated team Sabrine working diligently to identify and remove fake profiles. Your reports will be thoroughly reviewed, and any accounts found to be in violation will be swiftly banned. We're continuously enhancing our verification process to make it more robust and prevent fraudulent accounts.

While we investigate these issues, we highly recommend utilizing our Video Chat service. This allows you to connect with potential matches face-to-face, fostering a more genuine interaction and helping to identify real people.

We value your feedback and take all reports seriously. We're committed to providing a safe and authentic dating experience for all our users. Please don't hesitate to reach out to our support team at support@dating.com if you encounter any further issues.

Sabine hasn’t received any votes.

Sabine hasn’t received any thanks yous.

Sabine doesn’t have any fans yet.

Sabine isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user mir9
Mi R. reviewed Dating.com
4/16/24

The site supports the lie - you only find fake accounts of artists, directors, athletes who may...

Thumbnail of user jouk
4/8/24

Dating.com is 100% scam i know this from insiders. Don't beleave this site operators manage multi...