3 months after my beloved pet crossed the rainbow bridge, I asked how long a very expensive bag of food would last, and without asking, was issued an immediate refund ($65 for 17lb bag). The following day Crystal my csr, had flowers delivered to me in condolences for Bella. It was extremely moving that she went out of her way to show they truly care about our pets and not just all the money we spend.
Thank you Andrie T.,
We always try to help our customers quickly ASAP.
Again thanks for your kind review.
Regards: Bitsleader Team