Sol L.

Booked a hotel and unable to contact the hotel before my arrival. When we came there, we saw no hotel and couldn't contact them. We asked the neighbor and realized the hotel stops business long time ago. The site hotels.com has no idea who are hosts on their site and failed to check their status. I contacted customer service of hotels.com to ask for refund but they said they unable to do so without the host's permission. Of course they called the host and he did not allow to do so. I feel like this is a scam and hotels.com site is irresponsible and untrustworthy.