SONJA K.

If you have questions about your phone or any issues you may be having I highly recommend going into the 949 Norland Ave Chambersburg office and speaking with Bryan Kilbourne, he is the Store Manger or Nathan Barnhart. My husband and I went into the store to purchase a new phone, Bryan spent almost 2 hours answering our questions and activating our phones. Recently my phoned was acting up, I went to the store and spoke with Bryan about the phone. I was upset, he listened to me while I vented and apologize to me for having to go through not having a phone and immediately started attempting to solve the problem so I would to able to use my phone. He had to call customer service and I received a replacement phone. He told me to come into the store when my phone arrived and he would take care of everything for me so I didn't have to worry about it. Well the replacement phone worked less than 1 day. I ended up back in the store and this time I spoke with Nathan. I was very upset and vented to Nathan he listen and said lets get this phone working for you. He spent almost 2 more hours helping me, he even was able to retrieve my photos we thought were lost! He did end up calling customer service, who said they had fixed my phone. MY replacement phone still is not working so today I called the store spoke with Bryan, he did a 3 way call with customer service to try and make everything okay for me. I have had my Verizon service a long time and have never had 2 employees assist me to extend they have. I have been telling everyone and will continue to do so. I really hope they are recognized for their exceptional customer service and wonderful attitude!