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sonya h.

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1 Review by sonya

TravelUp

  • TravelUp

“I never got my confirmation email”
4/27/24
Verified purchase

I never got my confirmation email. I booked another stay at the same hotel

I could not reach anyone

Service
  • Comments (0)
  • 150 Views
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Rebecca H. – TravelUp Rep

Good afternoon, Sonya,

Please accept our apology for the delay in acknowledging and addressing your concern. We understand the inconvenience it has caused therefore our team are already working on this issue and will be in touch with you through email with an update.

Please write to us at - hotels@travelup.com and share your booking reference number, for us to investigate accordingly.

Regards,
TravelUp

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