sonya o.

I mistakenly reserved a studio property instead of a 2 bedroom. I cancelled the reservation within 5 minutes and contacted the host explaining my situation. The host never responded. When I received the cancellation confirmation I was completely astonished to see that I had been refunded $75 dollars out of the $1072 I had paid. I contacted customer service and was told that I would be assigned a specialist. Two days later I receive an email from Airbnb stating they would ask the host to reimburse me. I then receive an email asking if I wanted to rent a different property from the same host which I refused since I had already made other arrangements. Later that day I receive an email stating that the host, Maria has agreed to refund me 50% I am beyond angry! 50% for a five minute reservation? I have contacted my credit company to dispute the charges and also made a complaint to the BBB. What Scam artist!