Sooz C.

I have had over 30,000 slides scanned by Scan Cafe and have been very pleased with the results... That is until COVID hit. Since then there service has been AWFUL! I submitted 1500 images on August 12 and their stated date for return was September 8. Now I know they are always 2 weeks late so didn't pay much attention, but then contacted them on September 22. I was told that they were "a little bit backed up" and had over 1 million images that were waiting in the queue and they were unable to get to them! When asked when they might be available he said "ABOUT ANOTHER 14 WEEKS".

The reason that I am so angry is
1) that they had not communicated that to me
2) their website still says I should have them on September 8, even though this is October 6
3) I keep getting promotions asking me to send in more even though they can't handle what they have.

As I said, in the past I would have given them 4 or more stars, but now, I am seriously afraid that they are going to go out of business while they have my very precious 1500 photos!