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I ordered some shoes online and I clicked for them NOT to make me VIP however they decided to ignore that! Subsequently they charged me £35 for the (not wanted) pleasure of being a 'VIP' customer. I called them and quoted their withdrawal paragraph (which you cannot find directly through their website, i only found it when looking for the rate of the number) - https://www.justfab.co.uk/withdrawal.htm - they are now refunding me and completely cancelled my account! For anyone wanting to get refunded, I suggest you quote their policy above!
Hope you all get your money back!
Sophie S.'s review of JustFab earned a Very Helpful vote
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