Sophie Z.

I purchased a swimsuit from Plumeria, see photo, and when it arrived I was unsatisfied because the top had a flat wire bar for support and it didn't conform to my body because it was so stiff and hard to move. Even when I tried to conform it, it wouldn't stay where I put it. I reached out and requested a return. To my surprise, it cost $15.25 to ship it back internationally to Turkey from Las Vegas, Nevada. The purchase was only $35 to begin with so I lost $15 for essentially trying on an item. Whats worse is they told me AFTER I shipped it and complained about the high cost to return that I could go ahead and keep the item but it was already sent by that point and they knew this. It would've been helpful if I had been told that when I requested the return... its not like they didn't know that I was from the US, the entire returns process is done via back and forth email where they request photos prior to providing you the return address in Turkey, see attached photo. It also would've been helpful if there were more reviews on items readily available so that I could've got a better idea on the item to begin with prior to making the purchase.