Souvik D.

We recently took a Gangtok Darjeeling package with them and had a overall good experience with them.

Good things:

1. They keep good hotel options to choose from and provide great hotels for the package
2. The package is slightly lesser in cost compared to similar packages by other agents
3. Responsive to customer queries and they pickup phones generally with no wait time before and also during the trip.
WhatsApp option is also feasible to continuously get support before and during the trip

4. Payment mode is also feasible and you can generally pay the total package amount in 3 parts (first a token amount and then 75% 10 days before trip and then the rest during the trip also)

Things that should be improved:

1. Their coordination with driver organization should be improved a bit. A customer will never like to get 4 calls from different person for one sightseeing or one travel...

2. For trips to places/locations where due to natural events or any other govt permissions denial, the itinerary can be hampered, they should keep a backup option B or some other good sightseeing/activity wise options of similar monetary and experience wise value