Bought product for myself, then bought same product as a gift. That second order is canceled because multiple orders of the same digital product are not possible, but it is charged! "Your money is reserved by the bank" - but never got money back from the bank.
In first place they should not give an option for a second purchase of the same product if that is not possible.
Plus terrible support. Helping me with closing my ticket, lol. Screenshot: prntscr.com/rzxzmd