Awesome plugs, awesome customer service. This was my first order because I was hesitant about the shipping time from the US to me in Australia (it came in surprisingly fast). Ordered about 10 pairs of stone plugs, one pair got damaged during the shipping process. Couldn't have been easier to get them replaced, two emails later and they've sent me a new pair! Legit couldn't be happier with the entire experience with plugyourholes, will be ordering much more from them in the future.