S S.

I have been a customer at Vita Cost for years. Since the transition to Kroeger customer service has gone down in standards. I have spent the entire day asking for manager and supervisors to resolve my problem with their customer order taker over the phone. The customer rep. By the name of Cynthia and Malik and another male who I did not get his name has really crossed the line. Rude and hanging up the phone each time. They took my order, and I never received any confirmation. They took my credit card, and they can't find my order. Cynthia was being very rude and start letting me how much she is educated and way out of line has nothing to do with her customer service in finding my order. She started screaming at me behaving very unprofessional on the phone. She still can't locate my order. I am not sure why they can't find my order if they complete my order and take my full credit card information over the phone. But no trace of me placing an order. I spend the entire day seeking a supervisor and yet I can't get in touch with a supervisor. They keep giving me the run around and keep sending me back to the order line. Horrible customer service. Dreadful. I would like the CEO of Kroger Rodney McMullen to investigate as to why this poor customer service which I never had before.