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Stas C.

Milan, Italy

Contributor Level

Total Points
80

1 Review by Stas

  • Kicks Crew

3/20/24

Their web-page looks nice & cool and prices are in line with others as shown. I ordered sneakers because I found a model I liked. At the same time, they DO NOT TELL YOU that the product is shipped from Hong-Kong or other place. So that when you get the order you are obliged to pay import tax. On my case it was +40% on top. This is really a sort of fraud as you learn all this when the product has arrived.
Then their customer service tells you that they have zero liability for this and product could be shipped from multiple directions. And even making return they would not refund import tax.

Overall, BAD EXPERIENCE! I feel cheated and their customer service is helpless.

Service
Value
Shipping
Quality

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