S T.

Thoughtfully gifted a voucher after birth of our child so we could have an easy week of cooking.

Voucher applied and then we cancelled the reoccurring plan as to not get charged for further weeks.

However no delivery details were given. Turns out if you cancel the reoccurring plan (what actually costs you money) they will cancel all of the order, including the food ordered via the voucher. This was not stated when cancelling the reoccurring payment.

Upon calling customer services they stated we would need to talk to the voucher company to resolve- absolutely useless. Asked to put in an official complaint, they said they would make a note.

Took the value of the voucher and didn't provide any food, ridiculous company.