This has been the worst online ordering experience i have ever had. This store does not know the meaning of customer service at all. I ordered the Black Ops headset and the sub didnt work, that weekend it went on sale so i reordered it and sent back the first one... it has been a month and im still waiting on the new one to come and my refund on the other one. I have called and emailed and left messages no return phone call and they are never open, i was on hold for over and hour three times just to be disconnected when the guy finally answered. I will never order from them again and as soon as i find out how to report them i will. Save yourself time and money and shop somewhere else.