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Placed order for 3 swimsuits 1/1/2024. 2 have been in "shipping" mode since 1/7/2024 however, tracking number isn't tracking anything yet (1/18/2024), Being charged for all 3 suits but one is out of stock (still being charged for it though). I can still go to the website, pull up the "out of stock swimsuit" and order it? Requested that the entire order be cancelled but Crystal keeps telling me the order has already shipped. Pretty poor way to run a business.
Products used:
None, because they havent shipped yet
Stacey L.'s review of WalkOnBeach earned 5 Very Helpful votes
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Empty.
Hard to check out and I didn't get my first time order 10%off.
Dear Stacey, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.