I played Raid for over a year. I had 5 five star toons in storage which took ages to accomplish. When I remove them to upgrade my legendary to six stars they turn from 5 five star toons into 5 four star toons. I asked for help and the customer service rep Kenneth said sorry you're out of luck. I told him that was the $#*!tiest customer service ever. He replied we don't care. One year of effort wasted on this $#*! game. The only reason I gave it one star is because there wasn't an option available for less than one star. Worst game ever.