Ordered a pair of shoes. Ad said FREE Shipping. When I placed the order, the summary invoice said free shipping $5.00. How can shipping be free when there is a $5 charge. Did order the shoes because it was a good deal. Tried to call customer service to get a $5 refund and left a call back number because wait was too long. Received call back and put on hold again. After 15 minutes gave up. Will never order again from On Line Shoes again. Intend to file complaint with Better Business Bureau.