So, like everyone else. I was so nervous about ordering a dress online from overseas. There are so many horror stories out there! I went ahead and took the plunge and ordered a dress. A short white satin dress. Exactly the style I want in the picture. It took about a month and a half for the dress to arrive but I expected that because I paid extra for custom measurements (which were perfect by the way! Dress fits like a dream!). The fabric was a perfect ivory satin, nice high quality, and the sewing work is amazing! Anyone that orders a dress online and expects absolute fit perfection is dreaming. I need to do a few small alterations- The button clasp is too small for the two buttons at the top of the back of the dress, there's a tad too much tulle around my tummy, and the lace layer that hangs below the satin layer (made to look like a pretty lace edge to the satin) is a little too long- but these are all little tiny things any seamstress can fix for me. Overall the dress is very very well made, and very high quality! I'm absolutely thrilled! I didn't have to deal with customer service at all so I can't comment on that front. But just giving them measurements to make a dress for me was a flawless experience for me. I'd recommend it to others for sure!