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DON'T ORDER FROM THIS PLACE! I can't believe the customer service they have... it's so terrible. I ordered an item that was supposed to arrive 2 weeks ago. For over a week I have been back and forth with customer service. First they say I can either have a refund or be sent another, I opted to be sent another one since I thought that should be fine since I already paid for it. They said it should have arrive June 22-23. I responded on the 23rd that I hadn't received it and if I could have a tracking number. They gave me the tracking number for the FIRST order. I then explained again that the tracking hasn't been updated and I would like a refund. I get a response of "your tracking hasn't been updated, I'll be able to update you once it's updated." Wait what? This is probably the 5th different person I've talked to and has given me a different answer. At this point I want a refund, but they won't give it to me. I'm tired of the back and forth, but it still hasn't been resolved!
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Stella - I am so sorry for the experience you have had with us. I personally pulled your email and issued a full refund for your order. I will escalate your email to our customer service management team for review. Again, I apologize for all your frustrations and any inconvenience this experience may have caused.