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Excellent hotel with a fantastic staff. The location was perfect for me, close to Angkor Wat and close enought to downtown Siem Reap but without the traffic noise and chaos.
The rooms are very large clean and modern. The bathroom was very stylish and clean.
The staff was one of the best I have ever seen. Friendly, professional and very attentive.
Their cancelation policy is horrible and does not allow for emergencies or real issues.
They are also obviously not at all concerned about the quality of the tours they offer or the safety of their users. Sales is their only motivation.
I was recently in El Nido and booked a boat tour. The day of the tour I went to the boat and it was so crowded people were shoulder to shoulder. I couldn't even sit back.
There was no way I was going to be that uncomfortable or put my life at risk. There were Gale wind warnings and small craft advisories that day, even with these the boat was over loaded and it went out.
I went straight to the police. They told me that the limit was 17 people, this boat had over 24.
When I contacted GetYourGuide they just referred me to their cancelation policy and showed absolutely no concern for my safety of the quality of the tour.
No way will I ever use them again, anywhere.
Tip for consumers:
GetYourGuide marks up the tours and refuses to ever give lasr minute refunds, even in cases where clients are at risk of physical harm.
The refund is not really my concern, my concern is their lack of concern for their users!!
Products used:
I have purchased many tours in the past
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Hi Stephan, thanks for your review. We're sorry to hear about this experience and we would like to take a closer look in order to make things right. Please send us your booking details at social.support@getyourguide.com and we'll get back to you right away. Thanks for your help!