I placed an order for Urban Decay along with other products 2 weeks ago and I received it after 6 days. But that wasn't the amazing thing. After I had finalized the order, the summary came up and I realized there was $27 on top of what I had intended to pay. It was my mistake, I had ordered for a wrong type, not what I needed. When I contacted their customer service to cancel the order, they were understanding enough to do so and placed I was able to make a correct order. I was saved from extra costs and I was happy with that human touch.