Stephanie K.

I came across Deloom via Pinterest and I was excited to find a site that sold cute dresses that were made in the United States. I decided to order one of the dresses I found for a wedding I was attending. I ordered the dress more than 2 weeks in advance and they didn't process and ship more order until a week and a half after I placed it. I emailed them twice(no phone number) to see when it would be shipped only to receive an email back 2 days later telling me they finally processed my order, I received it the following day (3 days before the wedding). I tried on the dress only to find that it was way to big for me (which was no big deal), and I had to return it since there was no time to pick a different dress due to there only being 3 days until the wedding. Again, via email, they gave me the information needed to return my order and I sent it out on the 28th of may, they received it on the 30th and didn't send verification on crediting my account back until today(June 10th). They also did not credit me the full amount of the purchase, they took 15%($7.70) off and only gave me $35 worth due to a "restocking" fee because I didn't return the small plastic baggie it came in that I had to cut open so I could try the dress on.

Very upset with this site's customer service and bogus policies. Extremely bummed because they had really cute clothes.