Stephanie P.

I tried to purchase an item that was advertised in an email sent to me by John Masters Organics. When I tried to order the two products advertised on the John Masters Organics websites, I received error messages. The email stated that if an overnight mask is purchased, a moisturizer is free. I wrote to customer service at John Masters about my experience. I received their response: "We apologize for the confusion. The email was actually sent in error. It was supposed to be the Maximum Moisturizer with mandarin that is for the BOGO and not the overnight mask. "
I wrote a response to customer service stating that no email had been sent alerting customers about the email that was sent in error. After this experience, it appears that John Masters Organics is a company with very poor ethics.

The agent on the chat feature was very helpful providing suggestions that work well with my specific body type. I am tall and have long legs. It was important to receive verification that the items I was ordering would fit.

I tried calling customer service about a lost item. I waited for 2 hours and then the call suddenly vanished. I also wrote an email to their customer service department. Over several weeks, I tried many times to reach customer service only to be advised that long wait times prevent connection to the agents. No one ever responded about the lost product that I had paid for previously. The poorest customer service I ever experienced.