Stephanie R.

Carbonite recently lost 950,000 files (yep almost a terabyte). I caught it in time, but after 7 months of back and forth about where the files where, they finally admitted they deleted per their 30 day policy - this was after being assured by two techs that my files would be put back into the proper folders. I lost 15 years of work, and about 2 days arguing with the company. This is after spending roughy $1,000 for backups. At the end I asked that they ship me a disk copy of my remaining files, for which the charged me $280 dollars. Talk about insult to injury. In addition to all this there system is clunky, slow and is almost impossible to get your information from - it is pretty much a repository and even that doesn't work sometimes. Stay away from them, there are faster, cheaper, more flexible options out there that don't just delete 950,000 files.

After 14 years of being a loyal customer, Proactive refused to fix a mistake on their end for the last two orders. This is after the website went down completely for weeks. Bad business so I cancelled my account. VERY DISAPPOINTED!

I tried for six months to downgrade my account to basic and stop the continuous charges to my credit card. Six times I went through their process for downgrading an account and six times I was charged again. I finally disputed all charges through my credit card company, Care gave me a one month refund, ONE month. And when I called to demand a full refund based on email evidence that I downgraded my account they said "THERE IS NOTHING ELSE WE CAN DO WITH THIS ACCOUNT, WE ALREADY REFUNDED YOU ONE MONTH". That was after searching aimlessly on their site for a contact phone number and dozens of emails that went unanswered. DO NOT UNDER ANY CIRCUMSTANCES SIGN UP FOR AN ACCOUNT WITH THIS COMPANY. THEY MAKE IT IMPOSSIBLE TO CLOSE/DOWNGRADE YOUR ACCOUNT, CONTACT THEM OR GET YOUR MONEY BACK. THEY STOLE OVER $200 FROM ME AND REFUSED TO EVEN ACKNOWLEDGE THE MISTAKE. SHAMEFUL.

Best way to get rid of them... call your CC company and have them put a block so that Care.com can no longer charge you. Don't ever bother with their system, it is a scam.

The response below is B. S. I was fully aware of their auto update policy. What their representative fails to disclose is that their system makes it impossible for you to stop the automatic monthly updates. Absolutely impossible, see the exact same response to dozens of complaints, we can't all be so stupid. Care.com is stealing and anyone impacted should contact the BBB.

The absolute worst customer service experience ever. I will never use this site again and discourage anyone from using them. Priceline makes reservations through them, avoid at all cost. They agreed, in writing, to reimburse me after having to change my hotel. I emailed them documentation 5 times over two weeks with no response. Then I called them and was promised a response within 24 hours. That was 4 days ago. Today I spent an hour trying to get through to follow-up only to have my call 'dropped' seven times. Once I actually got a person on the phone I was promised an email... with a link... that would take me to a webpage... where I could request reimbursement... So instead of saying, "yes, we will get you a check out today" or "we will credit your card immediately" they essentially told me to start over at square one.